FREQUENTLY ASKED QUESTIONS
Can’t find the verification e-mail in my inbox
Since Storyball is unknown contact, the verification e-mail message might have arrived in your spam or junk inbox folder.
Check your spam or junk inbox folders and refresh your inbox.
Won’t accept my password
Passwords must contain at least one capital letter and one number.
Can’t find SB Speaker on BT devices list
Please try one of the following:
Turn BT off and then turn it on again
Press available devices on your BT setting
Wait approximately 10 seconds for the list to refresh
Storyball won’t turn on
Battery is empty - Charge Storyball using the USB cable provided inside the Giftbox
Long press the Storyball ON button (not side button).
QR codes did not scan
Check that the camera is open (allow access).
Go to your mobile device settings, find Storyball app and enable Storyball app to access your camera
Enter the code manually
Sound only comes out of my phone
Make sure you connected to SB speaker and not SB (number).
Make sure your BT settings alow also Media and not only Phone.
Storyball does not recognize my movements
Turn on the ball and close your phone BT so Storyball will not be connected to any BT. Throw Storyball in the air and see if it shines white, now do the other gestures (Shake, twist, tap, spin...) You can go to the app and see the gesture tutorial in the app setting.
If the gestures do not generate color please contact firstname.lastname@example.org
The sound coming from Storyball gets disrupted
Charge your Storyball.
Check that the Storyball is not too far from your device.
My Storyball won’t charge
Try charging using a different USB cable and a different electric socket
What operating system Storyball supports
Storyball supports Android & IOS Devices
It says I am paired by sound only comes out of my phone
Make sure you are paired also to SB speaker Not Sb XXXX
Also see that your Bluetooth is set for both calls and media
My Storyball keeps disconnecting
Bluetooth connection holds about 30 feet with open line of sight (10-15 feet when walls and obstcales interfere). Also make sure your Storyball is charged for best results.