FREQUENTLY ASKED QUESTIONS

Can’t find the verification e-mail in my inbox


Since Storyball is unknown contact, the verification e-mail message might have arrived in your spam or junk inbox folder. Check your spam or junk inbox folders and refresh your inbox.




Won’t accept my password


Passwords must contain at least one capital letter and one number.




Can’t find SB Speaker on BT devices list


Please try one of the following: Turn BT off and then turn it on again Press available devices on your BT setting Wait approximately 10 seconds for the list to refresh




Storyball won’t turn on


Check if: Battery is empty - Charge Storyball using the USB cable provided inside the Giftbox Long press the Storyball ON button (not side button).




QR codes did not scan


Check that the camera is open (allow access). Go to your mobile device settings, find Storyball app and enable Storyball app to access your camera Enter the code manually




Sound only comes out of my phone


Make sure you connected to SB speaker and not SB (number). Make sure your BT settings alow also Media and not only Phone.




Storyball does not recognize my movements


Turn on the ball and close your phone BT so Storyball will not be connected to any BT. Throw Storyball in the air and see if it shines white, now do the other gestures (Shake, twist, tap, spin...) You can go to the app and see the gesture tutorial in the app setting. If the gestures do not generate color please contact support@mystoryball.com




The sound coming from Storyball gets disrupted


Charge your Storyball. Check that the Storyball is not too far from your device.




My Storyball won’t charge


Try charging using a different USB cable and a different electric socket




What operating system Storyball supports


Storyball supports Android & IOS Devices




It says I am paired by sound only comes out of my phone


Make sure you are paired also to SB speaker Not Sb XXXX Also see that your Bluetooth is set for both calls and media




My Storyball keeps disconnecting


Bluetooth connection holds about 30 feet with open line of sight (10-15 feet when walls and obstcales interfere). Also make sure your Storyball is charged for best results.





© CUBA TRAVEL & TRIPS INC

100% SATISFACTION GUARANTEE

Cuba Travel Trips Inc. is a licensed Florida Travel Agency # ST39742

PHONE:

(646) 404-3158

EMAIL US FOR YOUR CUSTOM TOUR:

QUICK LINKS:

Follow Us...

  • Facebook
  • Twitter

© Designed by YesWeDoIt4U.com

Cuba Travel, Cuba Trips, CuBa Hotets, Cuba Policy, Cuba Trips from USA, Cuba Tours, Cuba Travel & Trips